General Terms and Conditions

1. Parties is an electronic commerce website (from now on, “Ainhoa Herrera”), owned by: AINHOA HERRERA RODRÍGUEZ, with address C/Duran i Borrell 8, 08023 Barcelona and NIF 46.144.526-V, dedicated to making and selling wool accessories and leather handbags (from now on, “the products”).

The Customer is the natural or legal person who acquires online the products sold on Ainhoa Herrera’s website.

2. Modifications in the General Terms and Conditions

Ainhoa Herrera reserves the right of unilaterally modifying the Terms and Conditions, without this affecting the products acquired before this change.

3. Purpose of the General Terms and Conditions

The present General Terms and Conditions aim to regulate the contractual selling relationship between Ainhoa Herrera and the Customer, at the time when he/she accepts them by ticking the corresponding box during the online contract process.

By purchasing products available at the Customer declares that:

  • He/she has read and understood what is exposed here.
  • He/she is a person with sufficient capacity to contract.
  • He/she assumes all the obligations exposed here.

4. Delivery of the products


The delivery of the orders through will be delivered at the address stated freely by the Customer. Therefore, Ainhoa Herrera does not assume any responsibility if the delivery of the products cannot be done if data of the Customer is false, inexact or incomplete, or when the delivery cannot be done due to reasons outside the control of the assigned delivery company, such as absence of the recipient.


Ainhoa Herrera undertakes to deliver the products in perfect condition, within 15 days at most, for delivers inside the Spanish Peninsula.

If the delivery is outside the Spanish Peninsula, the deadline will appear during the purchase transaction on the website.

5. Responsibility of Ainhoa Herrera

It is responsibility of Ainhoa Herrera to deliver the products, once the Customer has paid for them, in perfect condition and at the address specified by the Customer within the stipulated deadline.

However, in any case Ainhoa Herrera will not be responsible in relation to:

The mistakes and/or delays in the access of the Customer to introduce the data in the order form, the slowness or inability of receiving the purchase confirmation by the recipient or any other anomaly that can appear when these incidences are caused by problems of the Internet, in case of fortuitous event, major force or any other unforeseen contingencies external to Ainhoa Herrera’s good faith. In any case, Ainhoa Herrera undertakes to solve the problems that can appear and offer all the necessary support to the Customer to find a quick and satisfactory solution to the incident.

The errors or damages occurred because of the Customer’s use of the service, done inefficiently or in bad faith.

The email address provided by the Customer to send the confirmation of the order not being operational or experiencing problems.

Faults and incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.

The production of any kind of damage that the Customer or third parties might cause on the website. Accordingly, Ainhoa Herrera reserves the right to suspend access without prior warning in a discretionary manner and definitively or temporarily until the real liability for those damages is determined. Likewise, Ainhoa Herrera will collaborate and inform the competent authority on such incidences as soon as she has certain knowledge that the damage provoked constitutes an illicit activity.

6. Responsibility of the Customer

It is the responsibility of the Customer:

To assume all the risks of deterioration, reduction, damages and loss of products from the moment these are placed at his/her disposal by the third party, which on behalf of Ainhoa Herrera, makes the delivery of the ordered products.

Check the condition of the products in front of the third part, which on behalf of Ainhoa Herrera makes the delivery of the ordered product, indicating in that moment any anomaly that could be seen in the package.

If subsequently, once the content is revised, the Customer detects any incidence such as impact, breakage or any other defect caused during the delivery, he/she must undertake to communicate with Ainhoa Herrera within the next 24 hours after receiving the products, through the email or the phone number +34 667 901 957.

7. Obligations of the Customer (product payment: payment amount and methods)

Product payment.- The Customer undertakes to pay in advance the amount of the requested products through the following methods:


The remuneration for the product effectively requested by the Customer, will be that shown on the website and the one which figures in the specific application of the Customer in each moment, applications that will constitute the special conditions of the specific order. The prices of the products shown in the website DO NOT include the VAT, which will be applied to the customers of Spanish national territory.

To the price shown on the website for each product, the shipping costs must be added. Ainhoa Herrera is obliged to previously inform the Customer about the shipping costs, and in any case, before formalizing the purchase and also in the confirmation email.

Payment methods

The Customer will have to pay the corresponding amount of his/her order through:

  • VISA or MASTERCARD credit/debit card: introducing his data in the TPV (Point of Sale Terminal) existing in the website. Accepting this payment method, the Customer confirms to have the necessary authorisation to use the card for this purpose, being the owner of it. Card payments are subject to Law 16/2009 of November 13th, regarding payment services, specifically payment orders and revocation conditions.
  • Paypal: for which the Customer declares that he/she has an active account with the mentioned payment service provider, accepting the terms and conditions of this service.

8. Rights of the Customer (right of withdrawal)


The Customer has the right to withdraw from the purchase of products in a maximum period of 14 calendar days without any need of justification. The period of withdrawal will expire after 14 calendar days after the day in which the Customer or a third party assigned by him/her, and different from the carrier, acquired the material possession of the products.

Form to exercise the right of withdrawal

To exercise the right of withdrawal, the Customer must notify Ainhoa Herrera through the email, or the phone number +34 667 901 957, with his/her decision of withdrawing from the online purchasing contract, through a written declaration (for example a letter sent by mail or email). Likewise, the Customer can use the withdrawal form which can be downloaded using the following link ( ), but this is not mandatory.

If the Customer chooses this option, Ainhoa Herrera will communicate without delay the reception of this withdrawal in a durable medium (for example, by email).

To fulfil the withdrawal period, it will be sufficient that the communication related to the Customer’s exercise of this right is sent before the deadline of the corresponding period.

In the case of withdrawal on the part of the Customer, all payments will be returned, including delivery charges (with the exception of the additional charges resulting from the election on his part of a delivery method that is different to the cheapest ordinary delivery method we offer) without any undue delay, and in any case, no later than 14 calendar days after the product return or the proof of having sent them by the Customer. Ainhoa Herrera will carry out this refund using the same payment method used by the Customer for the initial transaction, if the Customer hasn’t requested expressly otherwise; in any case, Ainhoa Herrera will not incur in any additional cost as a consequence of the refund.

The Customer must return or deliver the product directly to Ainhoa Herrera, without any undue delay, and in any case, no later than 14 calendar days from the date of communication with Ainhoa Herrera of his/her decision of withdrawal of the contract. The period will be considered finalized if the Customer carries out the return of the goods before this period has concluded.

Ainhoa Herrera will withhold the refund of payments until receiving the products, or until the Customer has presented a proof of the return of them, depending on which condition is accomplished first.

The Customer assumes the direct cost of return of the products, except in the case of damage of the products caused by the transport or by its preparation or manufacturing.

The right of withdrawal recognised in this clause is without prejudice of the exceptions that may arise from the own fixed legislation. Including, but not limited, the right of withdrawal cannot be exercised if the products are unsealed or have been customized on the Customer’s request.

In the case the products presenting a defect, the return shipping costs will be paid by Ainhoa Herrera.

9. Copyright and trademark rights

Ainhoa Herrera informs that the contents, programming and design of the website are completely protected by copyright, remaining expressly prohibited any reproduction, communication, distribution and transformation of the above-mentioned protected elements except with the express consent of Ainhoa Herrera. The intellectual property rights of the products that Ainhoa Herrera sells through the website are owned by their legitimate owners.

10. Competent jurisdiction and applicable law

The present General Terms and Conditions are ruled by Spanish legislation. To determine the place of the purchase in which the Terms and Conditions are supported, Ainhoa Herrera will hold in esteem that established by article 29 of the Law 34/2002 of July 11th, regarding information society and electronic commerce services.

11. Invalidity of clauses

In the case that any of the clauses contained within the present General Terms and Condition are declared invalid, the rest of the clauses will remain applicable and will be interpreted considering the demands of all parties and the actual purpose of this Terms and Conditions. Ainhoa Herrera has the power to not execute any of the rights and powers conferred in this document, which does not involve under any circumstances the waiver of the rights except in the case of express recognition by Ainhoa Herrera.