FAQ / Frequently Asked Question
Does Ainhoa Herrera have a physical store?
No. We are an online store, but we have a network of stores offering our products
How can I place my order?
You can easily buy from our online store; here you will find information regarding the process. If you have any doubts, you can send an email: firstname.lastname@example.org
How can I pay?
With Visa or Master Card through PayPal or with your PayPal account. Your bank details will be protected at all times and are never shared.
How soon will I get my order?
We are committed to delivering products in perfect condition, within a maximum period of 15 days, for deliveries within the mainland of Spain.
If delivery is to take place outside mainland Spain, the approximate delivery time will appear before confirming the final purchase on the website.
Do you send abroad?
Of course we do! But keep in mind the delivery times. Your order will arrive in less than 20 days if you live in a country within the European Union. Outside Europe, shipping may take up to a month.
How much are the shipping costs?
Shipments have a different cost depending on the total weight and destination. You can calculate the cost during the purchase process using the Shipping Calculation form.
The cost of shipping will always be present before the end of the purchase.
For guidance, the minimum cost is 6.55€ for shipments in Spain.
Can I return the product if I am not satisfied?
Of course, we want you to be completely satisfied with your purchase. If not, you have 14 days to return it.
For this, you will have to communicate your return by email.
The products must be in perfect condition so that we can refund the amount in your bank account. In this case, the shipping costs will be the responsibility of the customer.
If you encounter a manufacturing defect, we will cover the return shipping cost.
I have more doubts. Can I contact you?
We answer emails Monday to Friday, from 10am to 8pm.
You can send us an email or contact us with this form. We will respond as soon as possible.